Home: The Chamonix Guarantee

Chamonix takes pride in our industry-leading four-month money-back guarantee. If your customers aren't delighted with their results, they may return the items for a refund.

• All returns and/or exchanges must be pre-authorized by a Chamonix at Home service representative. An RMA (Return merchandise Authorization) is obtained by calling our customer service department at 1-800-SKIN-851 (1-800-754-6851) between the hours of 10am and 5pm EST, Monday through Friday.
   
• Any merchandise returned for a refund without an RMA number will not be processed.
   
• RMA expires within 30 days of issuance. Merchandise must be received within 30 days of the RMA date to receive credit.
   
• All merchandise returned for a refund is subject to a 9% processing fee.
   
• Only the most recent order of the same product can be refunded.
   
• All shipping and handling fees (where applicable) are not refundable.
   
• Customers are entitled to a refund or exchange for a full four month period from the date the original order was placed. No returns, refunds or exchanges will be accepted after this guarantee period.

If you have any questions or concerns please contact our customer service department at 1-800-SKIN-851.